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Would you pay $689.00 to replace a part that costs $39.99 and takes less than 15 minutes to install? That is AFTER paying a service call charge of $129.
Aaron, the service tech was nice enough, very professional. He arrived on time, actually, he was early, and proceeded to test the thermostat and look at the furnace filter. He then checked the AC unit and in a few minutes determined that the unit needed a new capacitor. I asked how much it would cost to replace. Without hesitation, he indicated it would be $818.00 which included the cost of the service call. I declined and said I wanted to think it over. As he was sitting in his truck, ready to leave, he emailed me a new quote for $689.00 – which was AFTER I already paid the $129.00 service call.
I did a quick search and found the same capacitor for $39.99 at a nearby parts store. The capacitor has four wires, and is held in place by a bracket with two screws. It is on the front panel and access is VERY easy. It took me less that 15 minutes to do it myself. (After making sure I turned the power off and discharged the capacitor! Which are the two most technical parts of the job LOL)
Southwest was going to charge me about $650 in labor for a task that takes minutes to do.
FYI – This must be a common “scam.” There are YouTube videos about it. Even the person I bought the $40 part from told me he hears horror stories about this type of price gouging all the time.