Bi-Weekly Recycling and Recycling Tote FAQs
Question: Why did Ken-Cary Ranch transition to a bi-weekly (every other week) recycling collection schedule?
A: The MA Board voted at its October 2023 meeting to switch to bi-weekly recycling. Three out of the five board members voted to transition to a bi-weekly recycling schedule for an approximate savings of $89k/year.
Question: When did bi-weekly recycling collection services go into effect?
A: May 1, 2024
Question: What are the requirements for recycling collection services?
A: All residents must have an approved 64- or 96-gallon recycling tote from Waste Connections. However, residents may use older totes or those from other trash providers SO LONG AS they are in the approved 64- or 96-gallon sizes. Residents who use a tote from another provider or purchased via a retailer, such as at Home Depot or Lowes, MUST ALSO cover any existing logos with Waste Connections logo stickers, or apply stickers to unlabeled totes. Stickers are available for FREE pick-up at the Ranch House or the Community Center during normal business hours.
Question: Do I need an approved tote for my trash?
A: No. New tote requirements apply only to recycling collection services. Residents may continue to use their current trash totes, cans, bins, or bags without any disruption to trash collection services. As a reminder, residents can have up to 6 trash cans/bins/bags, AND up to 6 cans/bins/bags or bundles of yard debris.
Question: Will my trash/recycling collection/pick-up dates change with the new contract?
A: No. Resident pick-up/collections days will not change. So, if you normally have your trash and recycling collected on a Thursday, it will continue to be collected on Thursdays; however, recycling collection pick-ups will alternate each week on your regularly scheduled pick-up days. Please see Waste Connections website re: any holiday scheduling delays at www.wasteconnections.com
Question: Does the new bi-weekly recycling contract with Waste Connections also include bi-weekly trash collection services?
A: No. Trash collections services will not be impacted. Residents can expect weekly trash collection services on their normally scheduled trash pick-up days. So, if your trash is collected each week on a Thursday, it will continue to be collected each Thursday.
Question: Is there a way to get a copy of my personal trash collection and bi-weekly recycling schedule?
A: Yes. You can enter your address via Waste Connections’ website and have a personalized trash and recycling schedule populated for you! To get a copy of your personalized trash/recycling collections pick-up schedule, visit: https://www.wasteconnections.com/pickup-schedule/
Question: I ordered my recycling totes prior to the March 15 online ordering deadline. When can I expect to get my new tote?
A: Tote deliveries for online orders placed prior to March 15, will begin the week of MAY 20.
Question: If I haven’t received my recycling tote order, that I placed prior to the March 15 deadline, will my recycling still be collected?
A: Residents may still use their current recycling totes until Waste Connections can fulfill resident tote orders placed online prior to the March 15 deadline. There will not be disruptions to your collection services while these orders are being fulfilled.
Question: Once Waste Connections has their new tote inventory in and they begin scheduling new tote deliveries, what can I expect in terms of swapping out my totes?
A: Waste Connections will either 1.) contact residents directly regarding new tote deliveries/swap outs, or 2.) residents who may have missed a swap out can still place their old totes, cans, bins, etc., out the day of their trash collection services and label them, “Please take as trash.”
Question: What do I do with my old totes/cans/bins once I receive my new tote? Am I responsible for the disposal of my old totes?
A: No. Residents are asked to place their old cans, bins, totes etc., out the day of their trash collection services and label them, “Please take as trash.”
Question: I put out my old tote to be picked up as trash and labeled it correctly, but Waste Connections didn’t collect it. What can I do?
A: Waste Connections has assured us that, while it may take time, they are committed to collecting all old bins from residents during their scheduled trash collection days. Please continue to put out your old totes or cans for disposal until they are collected. To ensure collection, please clearly label the receptacles to be disposed of as “Please take as trash.”
Question: I ordered my recycling tote after the March 15 deadline. Will my recycling still be collected?
A: Waste Connections cannot guarantee that recycling in unapproved containers will continue to be collected once recycling tote orders placed prior to the March 15 deadline are fulfilled. Residents who placed online orders for their new recycling bins may experience a disruption in their collection services. Residents will need to order a tote from Waste Connections to ensure their recycling is collected. Residents who need a tote ASAP, may also purchase a tote in either the approved 64- or 96-gallon sizes from a third-party provider, retailer or online retailer. However, please note that all totes must be labeled with Waste Connections logo stickers, available for FREE pick-up at the Ranch House or the Community Center during normal business hours.
Question: I ordered new trash totes. When can I expect to receive them?
A: Waste Connections is prioritizing the fulfillment of recycling tote orders for residents as part of the new recycling tote requirements per the Master Associations contract with Waste Connections. Please stay tuned to all of Ken-Caryl’s communications channels, including our e-Newsletter (Ken-Caryl Ranch e-News), Life at Ken-Caryl newspaper, our website at www.ken-carylranch.org and our Facebook page @ken-carylranch for the latest updates and information. Please note, the Master Association is able to push out immediate updates via our website and on social media.
*If you haven’t received your totes by June, to have your concerns addressed in a timely manner, please contact Waste Connections at kencarylco@wasteconnections.com or by calling 303-288-2100, as they are the responsible party for delivering totes. The Master Association is not responsible for tote deliveries.
Question: What if my current recycling bin is overflowing? What options do I have between bi-weekly collection services?
A: Residents do have the option of getting an additional recycling bin for $6/month, billed directly by Waste Connections. If you are interested in ordering an additional tote, you may do so by contacting Waste Connection directly. See below regarding ways to connect with Waste Connections.
Question: I haven’t received my new totes and/or need to order new trash and recycling totes. How can I place an order?
A: Please note that the Master Association is no longer taking online trash and recycling tote orders. Residents who need to order a tote may contact Waste Connections in any of these ways:
- Send an email to kencarylco@wasteconnections.com
- Visit Waste Connections’ at https://www.wasteconnections.com/contact-us/
- Contact Waste Connections by phone at 303-288-2100. For the fastest response time, we highly recommend using email or the website.
Question: Waste Connections didn’t pick up my trash and/or recycling during a collections week. What can I do?
A: Residents may contact Waste Connections in any of these ways:
- Send an email to kencarylco@wasteconnections.com
- Visit Waste Connections’ at https://www.wasteconnections.com/contact-us/ and choose from their options (bulk item pick-up, missed pick-up, etc.)
- Contact Waste Connections by phone at 303-288-2100. For the fastest response time, we highly recommend using email or the website.